News and Update - July 2018
Hello everyone! We are doing our best to keep up with your emails, phone calls, and orders. This week we will be able to respond to most inquiries within 24 to 48 hours. It is usually better to email, but please feel free to call or email any time (contact information at the bottom of this page). We have been advised by a few of our customers that emails to us have bounced back. We think the problem has been solved but if this is an issue for you please find us on facebook (see link above) and message us through facebook (please include your email info in the message). Thank you for your patience.
During the summer months we are able to ship daily but after school begins in late August we are busier and process orders (at a minimum) approximately two or three times per week, mailing packages Mondays, Thursdays, and Saturdays. Please understand that every mouthpiece is hand finished. If your size is not available it may take a week longer to make one. International orders are shipped also on the same schedule but please keep in mind that shipping costs are much higher and you may have customs fees due at delivery.
We do have mouthpieces in stock and ready to ship, but our inventory is low in a few of the sizes. If you are interested in one of those sizes we will be able to send what you want but there could be a delay of a few days . We use PayPal for billing, payments, and shipping. We will do our best to keep you updated after your order is pending in the system.
We love hearing from our many wonderful customers all around the world.
Thank you for your continued support!
John and Janet Thomas
Thank you for visiting Thomas Woodwinds!
Many of you have noticed that we are updating our website. This is a work in progress and the site will continue to be upgraded, with new additions every day.
Thank you for your patience and continued support during this transition.
Please look for photographs to be added soon. We are also updating "Our Artists" and will soon have photos, YouTube links, and more for these talented artists.
Check back often to see what's new!
We have inventory (mouthpieces) ready to ship, just email or call for immediate shipping (next day)! We do our best to keep up with all inquiries and reply ASAP. If you not hear from us within two or three days please email again... thanks!
-- John & Janet